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Tuesday, 5 April 2011

BSNL Will Penalize Vendors In Case of Forced VAS Activation

In

a

bid

to

effectively

arrest or

stop

forcibly

activation

the

VAS without

the consent of subscriber, Pan India 3G mobile service operator Bharat Sanchar Nigam Ltd (BSNL) announced new guidelines over VAS Activation. With the new guidelines, BSNL field units will check forced activation of VAS services by VAS providers by specific procedure. If any VAS content

provider activate the service without the consent of BSNL subscriber, will penalized by Rs. 10,000 to 50,000. Capping on penalty for a month period, will be 25% of cost of content/ service paid/ due to VAS provider for previous month. Instances of forced activation are to be calculated on month basis. Services will be put on suspension as soon as consolidated penalties for a month reach to maximum amount till the matter is resolved to the satisfaction of BSNL. BSNL VAS Activation Guidelines : 1. If VAS provider initiated call or Out Bound Dialled (OBD) IVR Call, the process of confirmation and reconfirmation, including procedure for un-subscription, shall be followed by VAS provider for obtaining the explicit consent of the BSNL customer, for activation of the Value Added Service as prescribed by TRAI. 2. The charges for the selected value added service is again announced and the customer is told to reconfirm subscription to the value added service by IVR. 3. The subscription to the value added service is also acknowledged through Short Message Service (SMS) immediately after the confirmation by way of announcement as referred to in the preceding step, indicating therein the charges and relevant details of the VAS such as fixed subscription charge, other onetime charges and any recurring charges, validity period of service, including toll free telephone number for un-subscribing the service through Interactive Voice Recorder (IVR) or voice or Short Message Service (SMS), as the case may be. 4. In case the subscriber seeks to un-subscribe the value added service within twenty- four hours from the time of its activation on the ground that the subscription to such service was unintentional or accidental, the service provider shall un-subscribe such value added service and shall reimburse or credit to the

customer ’s account the charges, if any, deducted or levied for subscription to such value added services. 5. BSNL CMTS nodal centre of concerned zone will verify that VAS providers are following instructions contained in above Para. In case of observation of first instance of noncompliance of said instruction, suitable warning with correction period of 10 days shall be issued by nodal centre and if non-compliance is observed after correction period, connectivity for OBD may be suspended till the matter is resolved to the satisfaction of BSNL. 6. The VAS provider shall inform the subscriber through Short Message Service (SMS) in advance as stipulated by TRAI, before the due date of renewal of a subscribed value added service about the due date for renewal, the charges for renewal and the toll free telephone number for un- subscribing of such value added service. CMTS Nodal centre of concerned zone shall frequently verify text of SMS. 7. Complaints related to VAS shall be booked by either call centre or CSCs through CCM and subsequently these cases shall be forwarded to CMTS nodal centre of concerned zone. Other interface to subscriber may forward the complaints to nodal centre. 8. BSNL Nodal centre will conduct an inquiry and resolve complaints within 72 hrs. VAS providers shall extend all reasonable facilities and shall endeavour to remove the hindrance of every type upon such inquiry. VAS providers are bound to provide, without any delay the tracing facility to trace records related to provisioning of service to subscriber.

BSNL Will Penalize Vendors In Case of Forced VAS Activation

Airtel 3G Service Now In Hyderabad – Andhra Pradesh

Bharti
Airtel
today
launched
its
most awaited
3G
Mobile
and
Data
services in Hyderabad
– Andhra Pradesh telecom circle. After Karnataka, Chennai - Tamilnadu, Rajasthan, Delhi – NRC, Mumbai, Bihar – Jharkhand; Andhra Pradesh is the 7th telecom circle out of 13
to get Airtel 3G services.Presently Airtel has its 3G Mobile services in 21 cities across India To activate the 3G service on Airtel subscribers need to send
a SMS 3G to 121. After sending the SMS the confirmation SMS will come and 2G Data Plan will be de-activated. After the confirmation by subscriber 3G Data Plan “Pay As You Go” will be activated and all data access will be charged at 30p / 20kb.The 3G local, STD and Roaming Video Call cost will be 5 paisa/sec (Rs.3/minute). With launch of the service in the cyber city of Hyderabad, Hyderabadis can now join the 2-million 3G mobile customers in India that are already leveraging the Airtel 3G advantage to experience a host of exciting capabilities including Mobile TV, video calls, live streaming of videos and on the go social networking – all at speeds never experienced before. Airtel today also announced the launch of High Definition (HD) gaming for its 3G customers. With 3G powered HD games such as NFS Shift Super, FIFA11 and EACricket10 – gaming lovers across Airtel ’s network in India can enjoy a console-like experience on their mobile handsets. On the B2B front, Airtel announced that it now offers special programmes catering to the 3G needs of enterprise customers.

IDEA 3G Services Now In Maharashtra – Goa and UP West

India’s 3rd
largest
GSM
Mobile
Service
operator IDEA
Cellular
launched
its
3G
Mobile and
Data services in two more circles Maharashtra & Goa and Uttar Pradesh (West). After Madhya Pradesh & Chhattisgarh, Gujarat, Himachal Pradesh and Haryana, Maharashtra & Goa and Uttar Pradesh (West) are the 5th and 6th telecom circle out of in 11 circles to get IDEA 3G services. With this launch of 3G services , IDEA subscribers in Pune, Nasik, Nagpur, Agra, Meerut, Dehradun, Muzzafarnagar,
Saharanpur, Roorkee, Rudrapur, Kashipur and Haridwar now can enjoy rich multimedia application such as Video conferencing, Idea mall application store, Mobile TV,Video on demand and High speed Mobile Broadband with ease. Idea cellular also announced its
national 3G footprint where in operator will cover 200 towns by mid April ‘11, progressively growing at the rate of 10 towns per day to cover 750 towns by mid 2011, and 4,000 towns by the end of FY12. Currently, 10% of Idea’s over 86 million subscribers are said to be using 3G enabled handsets. It is expected that these users will be the early adopters of 3G services. To activate the 3G service, IDEA Mobile subscribers need to send SMS ACT3G to 12345 (toll free) or by dialing *147# (toll free) after sending the SMS the confirmation SMS will come and 2G Data Plan will be de-activated after the confirmation by subscriber 3G Data Plan “Pay As You Go ” will be activated.he 3G local, STD and Roaming Video Call cost will be 5 paisa/sec (Rs.3/ minute).